\n| International<\/td>\n | Due to recent changes with UPS international shipping options, all orders may only be sent via priority service (which now takes orders approximately 2-3 weeks to arrive).<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n ORDERING TERMS<\/strong><\/p>\n\n- Minimum Order
\nTotal amount of the order must be at least a minimum of US\u00a0$500<\/u>(excluding freight).<\/li>\n- Order Validation\/Acceptance
\nOnce we receive your shopping cart order, a salesperson will contact you (by email and\/or phone) to confirm details, i.e. ID verification, shipping address and method of payment. If LTL is your chosen method of shipping, confirmation that it is a deliverable physical address is needed (we do not deliver to P.O. Boxes). We will need complete and accurate freight forwarder info to process your order. Once all necessary confirmations are obtained, your order is validated.Please note: If you accept and pay for the\u00a0UPS\u00a0charges that come with your order online, we may not need to contact you in order to ship your order.Please Note: Receipt of an electronic (or any other form of) confirmation does not automatically guarantee that we have accepted your order for processing. Make sure that you see a reference number after you check out.<\/li>\n - Order Limitations
\nBaja Distributor reserves the right to limit quantities or reject any order you place with us without notice. In such cases, a salesperson will generally attempt to contact you with further details via email or phone.<\/li>\n - Processing Time
\nBaja Distributor is committed to processing orders promptly based on shipping method, order size and ship-to point. Once we have all the necessary information and payment, your order will be finalized. Once the order is finalized, it will be shipped in 2 to 3 business days. Transit time may be 3 to 6 days, depending on the destination. Please read our order-processing delay section to know what to avoid and\/or expect.We strongly recommend that you place your order online at www.bajadist.com. However, if this is not possible, you may also place your order via fax. Please allow 2-3 additional days for fax order processing.<\/li>\n<\/ul>\n <\/p>\n OUT OF STOCK<\/strong><\/p>\nBaja Distributor prides itself in keeping sufficient quantities of every item in stock and updating the www.bajadist.com website regularly. However, due to unpredictable order patterns, we may run out of some items from time to time. Items that are labeled “Low Inventory” are at risk of not being available after ordering, as there are few cases left and there might be orders pending. The salesperson may notify you of any back orders and give you the option to substitute items (in which case customers must submit a written request of changes before processing the order).<\/p>\n In cases where no substitution is available and you have already paid for the order in full, you have two options: (a) inform your sales representative and ask for credit in the amount of the back orders with Baja Distributor, which will be credited toward your next order, (b) ask your sales representative for a full reimbursement of the amount of the back orders.<\/p>\n All back orders are deleted in our system and will not be shipped at a later date. You should submit a new order for those items if they become available (check out the Product Notification tab found below each item description to receive an alert of any changes). As always, a minimum order of\u00a0$500<\/u>\u00a0is required.<\/p>\n CANCELLATIONS<\/strong><\/p>\nCustomers who wish to cancel their entire order after warehouse processing has begun will be charged a 20% restocking fee. Even if customers wish to cancel only a few items (and warehouse processing has begun), they may incur extra penalty fees. Partially-cancelled orders will experience a processing.<\/p>\n You are not bound to purchase anything if you decide that you do not agree with the shipping quote we provide. However, if you agree to the shipping quote and your merchandise is pulled from our warehouse, a cancellation of your order will result in a 20% restocking fee.<\/p>\n ORDER CHANGES<\/strong><\/p>\nIf you have submitted your order but forgot to add or wish to substitute or even remove items, you may do so by contacting your salesperson immediately. If you wish to include new items to your existing order, you may need to place an additional order (with the new items) on our website.<\/p>\n Keep in mind that if you make any changes to your order it will delay the processing of your order.<\/p>\n ORDER STATUS<\/strong><\/p>\nYou may view the current status (with real-time updates) of your order(s) when you login and access the “My Account” section. From your “Account Profile” page select “Order History” and then search for either the SO\/Invoice Number or Reference number for the order you wish to obtain further details on. A description of your order status will appear in the same row under the “Status” column.<\/p>\n ORDER TRACKING<\/strong><\/p>\nYou may keep track of your order(s) when you login and click on “Order Status” or go to the “My Account” section. From your “Account Profile” page select “Order History” and then search for either the SO\/Invoice Number or Reference number for the order you are tracking. The same row will contain its corresponding “Tracking Number” column section and a tracking number(s) listed.<\/p>\n ORDER DELAYS<\/strong><\/p>\nShipment of orders may be delayed if:<\/p>\n \n- We do not have complete and correct address information and\/or proper delivery instructions. A physical address AND the freight forwarder’s address are required.<\/li>\n
- We do not have complete payment.<\/li>\n
- Customers make additions or deletions to their order(s). This will extend the processing time by at least 1 business day.<\/li>\n
- An order contains more than 20% out-of-stock items. In this case, a salesperson will call the customer to confirm the shipment. This may cause a delay if customer cannot be reached immediately.<\/li>\n
- Customers cannot be reached during the final processing stage to confirm details.<\/li>\n
- International customers do not provide billing and destination address.<\/li>\n
- Unforeseen emergencies or natural disasters occur.<\/li>\n
- The order is submitted during peak or holiday seasons.<\/li>\n<\/ul>\n
RETURNS<\/strong><\/p>\nPlease Note:\u00a0Returns will not be accepted without prior contact or authorization from your salesperson.\u00a0\u00a0However, return customers will bear the cost of return shipping and a 20% restocking fee.<\/p>\n SHORTAGES<\/strong><\/p>\nClaims for shortages require a copy of the delivery receipt (DR) from the trucking company, which must be signed by the driver. You must also provide your salesperson with a list of items and\/or quantities you claim to be short.\u00a0 You have 10 business from the date of delivery.<\/p>\n In the unfortunate case of a shipping shortage, Baja Distributor can only offer a refund for the\u00a0purchase\u00a0cost of the missing merchandise, or credit towards future\u00a0purchase from\u00a0Baja Distributor .<\/p>\n LOST, DAMAGED AND\/OR DEFECTIVE MERCHANDISE<\/strong><\/p>\nThe customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery.\u00a0 Must me reported within 5 business of receiving goods.\u00a0 After 5 days the order is completed closed.\u00a0 Baja will not support future claims.<\/p>\n \n- Reporting Claims
\nYou have 5 business days as stated above.\u00a0 Claims for lost, damaged or defective merchandise\u00a0must be reported\u00a0to your Baja Distributor salesperson\u00a0within 5 business days\u00a0of the receipt of the merchandise.\u00a0We must also receive\u00a0a E-MAIL containing the list of the damaged, defective or missing item numbers, their corresponding quantities and a brief explanation. The written list must be submitted within one week of receipt of the merchandise for US shipments and two weeks of receipt of the merchandise for International shipments. In short, US customers have a total of 5 days to report and write a detailed claim, while international customers have 14 days. Baja Distributor may refer your claim to the freight company after reviewing it.<\/li>\n - Claim Requirements
\nAll claims take approximately 2 to 3 weeks to process.<\/li>\n<\/ul>\n\n- Damage by Shipping Company \u2013 UPS \/ Freight Company \u2013 You need to file claim with the shipping company. Unless Baja charged you for shipping goods and arranged the pickup of goods.Claims should include a detailed description, a photocopy of the invoice with the item number(s) encircled and delivery receipt (DR) (all discrepancies must be noted on that receipt). If your claim is for a damaged or defective item, it is important for you to submit a picture and\/or sample of the item itself. This serves not only as evidence of damage but also speeds up the claim’s resolution. All claims are determined on a case-by-case basis. Please download and complete our claim form\u00a0to submit your claim.<\/li>\n<\/ul>\n
GENERAL CUSTOMER INFORMATION<\/strong><\/p>\nCALIFORNIA CUSTOMERS<\/strong><\/p>\nCalifornia customers must possess and provide a copy of their reseller’s permit and identification card before being allowed to finalize a purchase.<\/p>\n |
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